Terms of Service

Effective date: 22 April 2025

1. Acceptance of Terms

By creating an account, clicking “I Agree,” or using the Service, you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy. If you are entering into these Terms on behalf of a company, you represent that you have authority to bind that company.

2. The Service

Vendorpulse provides cloud‑based analytics, reporting, and alerting for Amazon Vendor Central users. Features may evolve; we will endeavor to give reasonable notice of material changes.

3. Eligibility & Account Security

  • You must be at least 18 years old and legally able to form a contract.
  • You are responsible for safeguarding your login credentials and for all activity under your account.
  • Notify us immediately of any unauthorized use or security breach.

4. License & Acceptable Use

Subject to these Terms, we grant you a limited, non‑exclusive, non‑transferable license to access and use the Service for your internal business purposes. You agree not to:

  • Reverse‑engineer, decompile, or attempt to discover source code;
  • Copy, resell, or exploit the Service without written permission;
  • Use the Service to violate any law or regulation, including Amazon policies;
  • Upload malicious code or interfere with the Service’s operation.

5. Fees & Payment

  • Subscription plans, pricing, and billing intervals are posted on the Site.
  • Charges are non‑refundable except as required by law.
  • Failure to pay may result in suspension or termination of access.

6. Intellectual Property

We own all rights, title, and interest in the Service, including software, branding, and aggregated analytics. Data you import from Amazon remains yours; you grant us a license to process it solely to provide the Service.

7. Confidentiality

Each party agrees to protect the other’s confidential information with the same degree of care it uses to protect its own (but at least reasonable care) and to use it only as necessary to perform under these Terms.

8. Disclaimers

THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON‑INFRINGEMENT. DATA AND INSIGHTS ARE FOR INFORMATIONAL PURPOSES ONLY AND SHOULD NOT BE RELIED UPON AS FINANCIAL OR LEGAL ADVICE.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VENDORPULSE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE FEES PAID BY YOU TO VENDORPULSE IN THE 12 MONTHS PRECEDING THE CLAIM.

10. Indemnification

You agree to indemnify and hold harmless Vendorpulse and its officers, directors, and employees from any claims, damages, or expenses arising out of your use of the Service or violation of these Terms.

11. Termination

  • You may cancel at any time via the billing portal; access continues until the end of the current billing cycle.
  • We may suspend or terminate your account for breach of these Terms, with reasonable notice when practicable.
  • Sections 6–12 survive termination.

12. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Texas, USA, without regard to conflict‑of‑law rules. Any dispute shall be resolved by binding arbitration in Austin, Texas, under the rules of the American Arbitration Association. Each party waives the right to a jury trial or class action.

13. Changes to Terms

We may update these Terms from time to time. We will notify you via email or a notice on the Site at least 30 days before changes take effect. Continued use of the Service constitutes acceptance of the revised Terms.

14. Contact

Vendorpulse LLC 123 Main St, Suite 400, Austin TX 78701 USA support@vendorpulse.io